This policy explains how FinTrackX collects, uses, stores, and protects information provided through our website, product communication channels, and authorized application use.
This Privacy Policy explains how FinTrackX handles information collected through our website, product demonstrations, onboarding discussions, and the FinTrackX application environment. It is intended to support users, customers, and store reviewers who need a clear explanation of what information is processed, why it is processed, and how access is controlled.
Depending on how you interact with FinTrackX, we may collect contact details such as your name, company name, email address, and phone number; account details such as user identifiers, roles, and login-related records; and operational records created inside the product, including customer details, loan details, collection entries, expense records, route or line assignments, notes, ledger-related information, and audit logs.
We collect information directly from you when you contact us, request a demo, or use the application. We also collect information when authorized users create records in the platform, upload supporting details, generate reports, or use operational workflows such as customer onboarding, loan creation, collection recording, expense tracking, and permission management.
We use information to provide and maintain the FinTrackX service, authenticate users, support route-aware and role-based workflows, generate reports, respond to support requests, review product performance, improve reliability, and communicate with customers about onboarding, implementation, and service-related matters.
Operational data processed inside FinTrackX is used to support branch and field execution. This may include customer onboarding, loan disbursement and repayment tracking, collection follow-up, expense visibility, reporting, and access control. Such data is processed within the authenticated product environment and is intended only for authorized operational use.
FinTrackX is designed to limit access according to organizational boundaries. Data visibility may be restricted by tenant, branch, line, role, or user-level permissions. Administrators may configure roles and permissions to limit which users can view, create, edit, export, or approve operational records.
The FinTrackX application may request access to device capabilities that are relevant to operational workflows, such as network access, notifications, camera access for workflow-related capture, or location-related information where route, field, or schedule context requires it. Requested permissions are intended to support product features and are not used for unrelated advertising purposes.
Where location-related workflows are enabled, location or map context may be processed to support branch operations, route assignment, field verification, or customer record context. The use of such information depends on the features enabled by the deploying organization and the permissions granted on the device and within the application.
We do not sell personal information. Information may be shared with the customer organization that operates the FinTrackX deployment, with authorized users acting under that organization, with service providers that help us host or support the product, or where disclosure is reasonably necessary to comply with legal obligations, protect rights, investigate misuse, or maintain service security.
FinTrackX may rely on infrastructure, authentication, hosting, analytics, logging, storage, notification, or support-related service providers in order to operate the application. These providers may process data on our behalf only to the extent reasonably necessary to provide the service or maintain product operations.
We retain information for as long as it is reasonably necessary to provide the service, maintain operational continuity, satisfy reporting and audit needs, resolve disputes, enforce agreements, or comply with applicable legal obligations. Retention periods may vary depending on deployment settings, customer requirements, and the type of record involved.
We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. No system can guarantee absolute security, but FinTrackX is designed with authenticated access, permission controls, and operational audit visibility to reduce unauthorized handling of sensitive records.
FinTrackX is intended for business and operational use by authorized organizations and their users. It is not directed to children, and we do not knowingly collect personal information from children for consumer use through the website or app.
Depending on the nature of your relationship with FinTrackX and applicable law, you may request access to, correction of, or deletion of certain information you have directly provided through the website or commercial communication channels. Where data is processed within an organization-managed deployment, requests may need to be coordinated through the customer organization that controls the relevant records.
We may update this Privacy Policy from time to time to reflect product changes, operational changes, legal requirements, or improvements in how we explain our practices. When we make material updates, we may revise the published policy content and effective date on the website.
For privacy questions, access requests, correction requests, or policy-related inquiries, contact info@fintrackx.com.
